Oradea is one of the largest and most modern cities in west Romania, with rich institutional, economic, and cultural activity.

City Hall representatives sought an effective way of communicating with citizens, adapted to the specific type of communication of public institutions, that would meet the following needs:

• constant, clear, and coherent information of citizens and tourists
• ensuring the transparency of the activities of the town hall
• unitary, modern, and professional online image, which inspires confidence and freshness
• easily accessible and user friendly public information

Trencadis proposed for the Oradea City Hall a clean, coherent, modern, and functional web portal, adapted to the type of sobriety and professionalism of the institution. Citizens can search and access the desired information in a fast and easy way, and the information is clearly, intuitively, and efficiently organized. The design follows the latest trends in the field, both visually and functionally.

The website has multiple features:

• display of public information for citizens (rulings, regulations, notices, forms, necessary documents, news and updates, etc.)
• providing information for tourists (city presentation, photo/ video  gallery, possibility of displaying content in several languages)
• functionality for enabling interaction between citizens and representatives of the institution (newsletters, messages, guestbook, questionnaires, etc.)
• integrated online services: online tracking of filed applications, filing petitions, online payments, programming marriages, live webcam images of the city)
• integration with social networks (Facebook, Twitter)

Citizens of Oradea benefit from useful and easily accessible information, structured effectively in a modern and efficient web portal, developed by the latest information and communication technologies. Interaction between citizens and local public institutions and the degree of transparency in activities were significantly improved. Also, the presentation, display and access of information available to citizens on the town hall website significantly improved the image of the institution and the interaction between community representatives and its members.